Delivery & Returns

Please note the estimated delivery times are 7-10 days providing the item is in stock. We endeavour to dispatch your order within 48hrs but please allow up to 28 days for delivery, unless advised otherwise.

When you come to purchase an item, an option is given to have the goods delivered to a different address to that of the cardholder. This can be used to deliver goods to work or friends etc.

Our delivery costs are included in our product pricing. There is no extra charge for shipping except for special items (pictures & chalkboards) or special delivery instructions (including overseas orders) – please order via phone or email.

Chalkboards & Framed prints – Orders to be collected.

Or free hand delivery within 5 mile radius of Mere, Wiltshire.

Hand delivery possible up to 25 mile radius of Mere, Wiltshire charged at £5.

Mailing currently not available on these products due to their fragility.

Short delivered/damaged goods

You should notify us as soon as possible if any orders are not completed in full and we have not notified you that it will be fulfilled in parts.

If the items are faulty you may return them to us and we will refund the price in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

Part Orders

Should we be unable to fulfill all of your order, we shall dispatch items currently available and the balance of your order will follow as soon as stock has been received.

Only one delivery charge is applicable for part orders – we shall only debit your card for items actually dispatched. If you would prefer to receive all items in one delivery please notify us at the time of placing your order. In exceptional circumstances there may be times when we are unable to fulfill your backorders i.e. if a supplier withdraws a product without prior notification. In this situation the goods already received are only eligible for a refund if unused and returned in a saleable condition as stated in our returns policy.

We cannot guarantee to fulfill backorders although we very rarely experience such problems.

Returns not included within clauses 2.6 and 3

We hope that any product that is purchased through the bfgcards.co.uk group will meet your expectations. However, should you wish to return an item (other than under clause 2.6 or for the reasons stated in clause 3) then we offer a refund or an exchange service.

- We do ask that all products are returned to us within 28 days of receipt, in a saleable condition.

- You are required to take reasonable care of items.

- All returns must be in their original condition with the labels attached and in the original packaging. Goods which are not returned in a saleable condition may be refused a refund or exchange or may incur a handling fee. We do not offer a free returns service. Depending on the weight of the package Royal Mail Special Delivery is often the best method as this gives insurance and a proof of posting. However, if your parcel is heavy this can be expensive and the Royal Mail Standard Parcel method offers a similar service, however it takes slightly longer.

We regret we cannot be responsible for returned goods, which are lost or damaged in transit, therefore please return the goods using a method which records delivery and provides insurance.

Returning for a Refund

Once we have received and inspected the returned item we shall then proceed with the refund. Refunds will be sent out by cheque made out in the original payee’s name.

If the order was dispatched to a third party by us, the recipient will only be eligible for an exchange or credit note. The purchaser is entitled to a refund and will have to confirm they are in agreement with this.

Returning for an Exchange

For security reasons we do not keep payment details once an order has been processed and dispatched. A repeat postage charge is applicable to all exchanges; please either enclose a cheque (made payable to bfg cards) for the amount of the original postage cost.

Once we have received and inspected the returned item we shall then proceed with the exchange.

Limitation of Liability

If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of that breach of or our negligence.  Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.

Governing Law

These terms and conditions are governed by English law. This means a contract for the purchase of products through our sites and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.