Terms and Conditions

Our main trading address is BFG cards, The Barn, St Martin’s Courtyard, Chapel Lane, Zeals, Wiltshire BA12 6NZ

Welcome to bfgcards.co.uk/bfgdesign.co.uk website terms and conditions of use. Please read these carefully as they affect your rights and liabilities under the law and set out the terms under which BFG cards makes items available to you via www.bfgcards.co.uk and www.bfgdesign.co.uk.

We recommend you revisit these pages regularly to be kept informed of any changes to our terms and conditions, as we reserve the right to change and update from time to time.

1. Use of this Website

Materials on this website are displayed solely for the purposes of promoting bfgcards.co.uk & bfgdesign.co.uk range of products and services. All rights including copyrights are owned by bfgcards.co.uk

bfgcards.co.uk cannot guarantee that your use of the website will not cause damage to your computer, it is your responsibility to ensure you have the right equipment to use our websites safely and to screen out anything that may damage or harm your computer.

As an online retailer our main method of communication is via email, therefore we would ask that you ensure your system is set up to receive our electronic communications appropriately.

1.1 Accuracy of Content

We reserve the right to modify or withdraw temporarily or permanently this website or microsites (or any part thereof) with or without notice.

We make every effort to describe and show items as accurately as possible; despite this slight variations in items may occur. The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

Accessories supplied to co-ordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault.

If by mistake we have underpriced an item we shall not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances we shall notify the correct price to you, so you can decide whether or not you wish to order the item at that price.

All prices shown are pounds sterling and inclusive of V.A.T. at the current rate.

If there is anything which you do not understand or if you wish to obtain further information please contact us (07891 664721 or email info@bfgcards.co.uk).

2. Making a Purchase

Shopping with bfgcards.co.uk is easy:

2.1 Stock Availability

We strive to ensure that we have adequate stock of all items and that stock levels shown on this website are current. At certain times some items may however be out of stock, and although we always try to get stock replenished, this is not always possible. In order to ensure an item is in stock we recommend phoning our customer services to check 07891 664721 In some circumstances we may be out of stock at the time of dispatch and we will notify you accordingly.

If you place an order and the item is out of stock we shall of course keep you informed.

2.2 Purchasing Online

Upon entering the checkout you will be asked for the cardholder’s name and address, and delivery details, if these are different. You warrant the personal information which you are required to provide as a customer is true, accurate, current and complete in all respects. You agree not to impersonate any other person or entity or to use a false name, or a name that you are not authorized to use.

You will then be passed to our payment service provider, where you will be required to enter your payment information. bfgcards.co.uk group’s payment service provider is “Paypal”. For more information on Paypal please go to their website https://www.paypal.com/uk/webapps/mpp/buy.

2.2 Purchasing Online

Upon entering the checkout you will be asked for the cardholder’s name and address, and delivery details, if these are different. You warrant the personal information which you are required to provide as a customer is true, accurate, current and complete in all respects. You agree not to impersonate any other person or entity or to use a false name, or a name that you are not authorized to use.

You will then be passed to our payment service provider, where you will be required to enter your payment information. bfgcards.co.uk group’s payment service provider is “Paypal”. For more information on Paypal please go to their website https://www.paypal.com/uk/webapps/mpp/buy.

2.3 Trouble placing an order online

We do have anti-fraud measures in place that may automatically fail any credit or debit card. If your transaction has failed, please try the following:

- Make sure there are no spaces in the credit card number

- Check you have entered the correct expiry date

- Ensure you have entered the 3 digit card security code from the back of your card. For further safety information concerning Paypal transactions please go to https://www.paypal.com/uk/webapps/mpp/safety 

2.4 Purchasing by phone/email

We appreciate you may prefer to place an order by phone/email. Therefore, please contact us and we shall be happy to help – 07891 664721 /info@bfgcards.co.uk. For ease and speed please have all your details to hand – product reference – sku code from website & quantities, delivery details – upon receipt of your order the total payment due incl P&P will be confirmed and you will need to mail a cheque made payable to ‘bfg cards’ to The Barn, St Martin’s Courtyard, Chapel Lane, Zeals, Wiltshire BA12 6NZ. Upon receipt of payment & cheque clearance, we aim to dispatch your order within 48 hours.

2.5. General

Your order is an offer to buy from us, nothing we do or say will amount to any acceptance of that offer, until we actually dispatch an item to you, at which point a contract will be made between us. We will notify you by email that we have dispatched your items (Dispatch Confirmation).  At any point until then we may decline to supply an item to you, upon which we shall contact you and advise you.

After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described above.

We shall take all reasonable care so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer, if a third party procures unauthorized access to any data you provide when contacting us.

Non-acceptance of an order may be a result of one of the following:

- The product you ordered being out of stock

- We are unable to obtain authorisation of your payment

- The identification of a pricing or description error

However we are not obliged to give a reason for declining an order.

Please note that all payments are handled by bfgcards.co.uk and this will appear on order receipt.

2.6 Cancellation

If for any other reason beyond our control we are unable to supply a particular item, we shall not be liable to you except to ensure that you are not charged for that item.

If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 during the period set out below. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep an item, you can notify us of your decision to cancel the contract and receive a refund. However, this cancellation right does not apply in the case of items made to your specification or that are clearly personalised.

Your legal right to cancel a contract starts from the date of the Dispatch Confirmation. Once the items are delivered to you, you have a period of 7 working days in which you may cancel, starting from the day after the day you receive the items. Working days means that Saturdays, Sundays or public holidays are not included in this period.

If you wish to cancel your contract you should notify us in writing either by letter (bfgcards.co.uk, BFG cards, The Studio, 6 Anton Road, Andover, Hampshire, SP10 2EN) or by email to info@bfgcards.co.uk (Cancellations must be sent to this email address and not to any individual). If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.

Items are returned at your cost.  While the items are in your possession you have a legal obligation to take reasonable care of the items in question.

You will receive a full refund of the price you paid for the items by the method used by you to pay for such items and any applicable delivery charges you paid for delivery of the items to you.  We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described above.

If you wish to change your order prior to dispatch please contact Customer Services on 07891 664721 or by email to info@bfgcards.co.uk.

Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.

3. Delivery

Please note the estimated delivery times are 7-10 days providing the item is in stock. We endeavour to dispatch your order within 48hrs but please allow up to 28 days for delivery, unless advised otherwise.

When you come to purchase an item, an option is given to have the goods delivered to a different address to that of the cardholder. This can be used to deliver goods to work or friends etc.

Our delivery costs are included in our product pricing. There is no extra charge for shipping except for special items (pictures & chalkboards) or special delivery instructions (including overseas orders) – please order via phone or email.

Chalkboards & Framed prints – Orders to be collected.

Or free hand delivery within 5 mile radius of Mere, Wiltshire

Hand delivery possible up to 25 mile radius of Mere, Wiltshire charged at £5.

Mailing currently not available on these products due to their fragility.

3.1 Short delivered/damaged goods

You should notify us as soon as possible if any orders are not completed in full and we have not notified you that it will be fulfilled in parts.

If the items are faulty you may return them to us and we will refund the price in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

3.2 Part Orders

Should we be unable to fulfill all of your order, we shall dispatch items currently available and the balance of your order will follow as soon as stock has been received.

Only one delivery charge is applicable for part orders – we shall only debit your card for items actually dispatched. If you would prefer to receive all items in one delivery please notify us at the time of placing your order. In exceptional circumstances there may be times when we are unable to fulfill your backorders i.e. if a supplier withdraws a product without prior notification. In this situation the goods already received are only eligible for a refund if unused and returned in a saleable condition as stated in our returns policy.

We cannot guarantee to fulfill backorders although we very rarely experience such problems.

4. Returns not included within clauses 2.6 and 3

We hope that any product that is purchased through the bfgcards.co.uk group will meet your expectations. However, should you wish to return an item (other than under clause 2.6 or for the reasons stated in clause 3) then we offer a refund or an exchange service.

- We do ask that all products are returned to us within 28 days of receipt, in a saleable condition.

- You are required to take reasonable care of items.

- All returns must be in their original condition with the labels attached and in the original packaging. Goods which are not returned in a saleable condition may be refused a refund or exchange or may incur a handling fee. We do not offer a free returns service. Depending on the weight of the package Royal Mail Special Delivery is often the best method as this gives insurance and a proof of posting. However, if your parcel is heavy this can be expensive and the Royal Mail Standard Parcel method offers a similar service, however it takes slightly longer.

We regret we cannot be responsible for returned goods, which are lost or damaged in transit, therefore please return the goods using a method which records delivery and provides insurance.

4.1 Returning for a Refund

Once we have received and inspected the returned item we shall then proceed with the refund. Refunds will be sent out by cheque made out in the original payee’s name.

If the order was dispatched to a third party by us, the recipient will only be eligible for an exchange or credit note. The purchaser is entitled to a refund and will have to confirm they are in agreement with this.

4.2 Returning for an Exchange

For security reasons we do not keep payment details once an order has been processed and dispatched. A repeat postage charge is applicable to all exchanges; please either enclose a cheque (made payable to bfg cards) for the amount of the original postage cost.

Once we have received and inspected the returned item we shall then proceed with the exchange.

5. Limitation of Liability

If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of that breach of or our negligence.  Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the contract.

6. Governing Law

These terms and conditions are governed by English law. This means a contract for the purchase of products through our sites and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland

Reaching Us

Reaching Us By Telephone: You can contact us between 9am and 6pm on 07891 664721. After hours please leave a message and we shall return your call on the next working day.

By Email: If you would like to ask a question or have any comments please email info@bfgcards.co.uk. We aim to respond to all emails within 24 hours of receipt.

By Post: Please address all postal correspondence to: bfgcards.co.uk, BFG cards, The Barn, St Martin’s Courtyard, Chapel Lane, Zeals, Wiltshire BA12 6NZ.

Privacy Policy

BFG cards do not disclose buyers’ information to third parties, except to third party subcontractors for the purposes of taking or fulfilling orders. For full details please see our Privacy Policy.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders.

b. Administer and enhance the site and service.

c. Only disclose information to third-parties for order taking and goods delivery purposes.

For more information on what we store, and how we use this data, please visit our cookies page.